One platform. Every workflow.
Stop stitching together six tools. Engage AI replaces the chatbot, the routing rules, the analytics dashboard, and the knowledge base — and connects them with intelligence.
24/7 AI agents
Deploy an AI agent on your site, in your help desk, or across messaging apps. It answers in your voice, in 50+ languages.
Knowledge ingestion
Point us at your help center, Notion, PDFs, or sitemap. We crawl, chunk, embed, and keep everything in sync — automatically.
Conversation analytics
Topic clustering, deflection rates, CSAT correlation, and the gaps in your docs that are quietly costing you tickets.
Smart handoff
The AI knows when it's stuck. It hands off to a human with full context, sentiment cues, and suggested replies — no copy-paste.
Integrations
Native connectors for Intercom, Zendesk, HubSpot, Slack, WhatsApp, Salesforce, and Shopify. REST API and webhooks for everything else.
Enterprise security
SOC 2 Type II, GDPR, HIPAA-ready. EU and US data residency. SSO, SCIM, role-based access, and full audit logs out of the box.
Brand voice tuning
Set tone, personality, and forbidden topics in plain English. Preview every change in a sandbox before it ever reaches a customer.
Live monitoring
Watch active conversations, jump in mid-thread, and replay any session for QA — with redaction baked in for compliance.
Workflow automations
Trigger actions, refunds, status updates, and CRM writes from inside the conversation. No-code rules, with code escape hatches.